Communication Trainer

ROLE : Communication Trainer DESIGNATION : Communication Trainer    LOCATION :  Kolkata             YEARS OF EXPERIENCE : 1year                                           Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : • Deliver communication and soft skills training for new hires and existing employees. • Design and update training modules; conduct workshops, role-plays, and refreshers. • Assess communication skills via tests, mock chats, audits, and feedback sessions. • Identify gaps through TNA, audits, and monitoring; share insights with stakeholders. • Ensure training meets client and organizational standards; maintain MIS and reports. • Support recruitment assessments; mentor new trainers; participate in calibrations. • Drive innovation in training; implement best practices across locations. • Meet monthly conversion and effectiveness targets, track and report improvements. Key Skills and knowledge : • Strong verbal & written communication in English ; CAT score ≥ 5.5. • Excellent facilitation, presentation, and interpersonal skills. • Knowledge of instructional design, cultural awareness, and adult learning principles. • Proficiency in MS Office; data handling and interpretation skills. • Analytical, planning, and decision-making abilities; ability to prioritize and multitask. • Organizational skills; ability to work under pressure and meet deadlines. • Willingness to work in a 24x7 shift environment ; experience in international customer service preferred. • OD experience and ability to manage diverse accents/dialects are added advantages. Education Qualification: Graduate  Disclaimer: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Position /Designation Name:- Communication Trainer Comp Grade :- CL10 Entity :- Daksh Work Day ID (Job positionJRF ID) :- R1677881 Number of Position:- 3 Client Name (Pesudo):- Sinoussi Concentrix Job Location:- Kolkata Choose the relevant job function :- Training & Quality Process Domestic or International :- International Process Diversity candidate Need :- Anyone can apply Experience :- 1year of exp as a Communication Trainer Notice Period :- Immediate CTC :- 6 Shift Timings :- 24*7 Working Days :- 5 days Transport Availability :- One Way Cab Education :- Graduate