Team Leader

Team Lead – Banking (Credit Card Fraud & Disputes)- 4 Req JR No.: R1690088 CTC: ₹11 LPA Location: Hyderabad Experience: Relevant TL experience in Credit Card Fraud & Disputes Skills: Team management, fraud analysis, dispute handling Designation: Team Lead Operation ROLE: - Asst. Manager Operation LOCATION: -Hyderabad YEARS OF EXPERIENCE: - 6 + Years Role and key Responsibilities: • Responsible to meet all agreed client SLAs and performance parameters • Handle customer calls regarding suspected fraudulent credit card transactions. • Verify customer identity and validate transaction details. • Investigate and analyze fraud alerts using internal systems and tools. • Provide accurate information and guidance to customers on fraud prevention. • Escalate complex cases to the appropriate team for further investigation. • Maintain detailed records of interactions and resolutions in CRM systems. • Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service • Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the organization • To embody the spirit of excellence through team building, able leadership and sound people management skills • Identify areas of concern and under performance and take corrective measures • Responsible for development of team members- team motivation, up-skilling- career development • Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring • Single point of contact for the team and the senior management through effective communication of  key deliverables • Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data • Responsible for Customer/client interaction • Assist in scheduling and time management • Allocate work and prioritize • Perform real time monitoring • Evaluate and coordinate operational, administrative, IT and HR issues for the team • Forward non- resolvable issues to the Operations Manager • Team specific attrition and absenteeism management • Team member performance management and identification of training opportunities Key Skills and knowledge:   • Team development • Good excel skills • Ability to manage Team Performance • Ability to impart effective feedback • Ability to work in a 24/7 shift environment. • 1+ Years experience as a Team Lead on Papers  • Overall experience of 6+ years Educational Qualification: Graduate / post-graduate Position /Designation Name:- Team Leader Operation Comp Grade :- CL 9A Entity :- Daksh Work Day ID (Job positionJRF ID) :- R1690088 Number of Position:- 2 Client Name (Pesudo):- Banking Ramp Concentrix Job Location:- Hyderbad Choose the relevant job function :- Operations Process Domestic or International :- International Process Diversity candidate Need :- Yes Experience :- 5+ AND 1+ As team Lead On Documents Notice Period :- Immediate CTC :- 12 LPA Shift Timings :- UK Shift Working Days :- 5 Transport Availability :- One Way Cab Education :- Graduate