Team Leader

Telecom Collection or sales. 6 Am to 3 PM shift, one way cab Up sales or selling experience profiles will be preferred. International sales or voice Expereince is mandatory Maya Rao ROLE: Team Leader DESIGNATION: Team Leader LOCATION: Thane YEARS OF EXPERIENCE: 2 Years                  Role and Key Responsibilities:  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Regularly impart effective coaching to  team members, enabling consistent high performance delivery • Identify performance related issues, develop an action plan for improvement and  implement corrective action • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies, and procedures. Attend required manager development training Key skills and knowledge: • Minimum 1-2  years of experience in Collections. • Prior experience in a team handling or supervisory role. • Strong communication and interpersonal skills. • Ability to analyze data and implement strategies for performance improvement. • Knowledge of collection tools and CRM systems is an advantage. • Lead and manage a team of collection agents handling telecom customer accounts. • Monitor daily performance metrics and ensure achievement of collection targets. • Provide coaching, feedback, and training to team members for process improvement. • Handle escalations and resolve customer issues in a professional manner. • Ensure compliance with company policies and regulatory guidelines. • Prepare and share daily/weekly reports with management. • Drive team engagement and maintain a positive work environment. Educational Qualification: Graduate in any discipline. Position /Designation Name:- Team Leader Comp Grade :- CL 9A Entity :- Daksh Work Day ID (Job positionJRF ID) :- R1682202 Number of Position:- 4 Client Name (Pesudo):- OPT Concentrix Job Location:- Thane Choose the relevant job function :- Operations Process Domestic or International :- International Process Diversity candidate Need :- Anyone can apply Experience :- 4+years Notice Period :- Immediate CTC :- 750000 Shift Timings :- 24*7 Working Days :- 5 days Transport Availability :- One Way Cab Education :- Graduate Recruiter Name:- Nikita Malunjkar Recruiter Contact Num :- 8329119585 Recruiter Email Address :- nikita.malunjkar@concentrix.com